Frequently Asked Questions

Up to the first £50,000 of your money invested with Wealthify can be protected by the FSCS in the event of the insolvency of your custodian Winterflood Securities, or Wealthify.

However, it’s important to understand that the FSCS doesn't cover you in the event that your investments do not perform as expected and you get back less than you originally invested.

When you sign up for a Wealthify Plan, we will use the bank details you give us and online sources such as the electoral role and credit reference agency databases to check both your identity and address. We need to obtain this information in order to comply with UK anti-money laundering regulations.

Occasionally, we may not be able to verify your identity electronically, in which case we will get in contact with you to request additional forms of identification.

The type of identification we ask for will depend on what details we need to confirm. We will ask you to send one or more items from LIST A if we need proof of address identification, and one or more forms of ID from LIST B if we need proof of identity. Both lists are below.

Please note:

• Please only send us certified copies of your photo ID – don’t send original copies, as we cannot accept responsibility if they are lost.
• We accept original or certified copies of statements and letters, but unfortunately we can’t guarantee to return these, so don’t send originals if you need them back.

A certified copy is a photocopy or scan of your original ID, signed by a responsible third party to certify that it is a true copy – there’s a list of suitable certifiers below.

Proof of Address

N.B. Your proof of address MUST CLEARLY show your full address to be accepted. PO Boxes WILL NOT be accepted.

We will accept:

• Utility bill issued within the past three months
• Local authority council tax bill for the current council tax year
• Bank, Building Society or Credit Union statement or passbook
• Original mortgage statement from a recognised lender issued for the last full year
• Solicitor’s letter confirming recent house purchase or land registry confirmation of address
• Council or housing association rent card or tenancy agreement for the current year
• Benefit book or original notification letter from Benefits Agency (not acceptable as proof of name)
• Inland Revenue self-assessment or tax demand
• NHS Medical card
• Letter from a Care Home

Proof of identity

DO NOT send originals of the documents in this list as we CANNOT guarantee to return them and we DO NOT accept responsibility for loss of original documents sent to us.

Please send certified copies only – i.e. a photocopy or scan of your original ID, signed by a responsible third party to certify that it is a true copy. A list of suitable certifiers can be found below.

We will accept

• EEA member state identity card (this can also be used as evidence of address if included)
• Current UK or EEA photocard driving licence
• Full old-style (paper) driving licence
• Photographic registration cards for self-employed individuals in the construction industry -CIS4
• Benefit book or original notification letter from Benefits Agency
• Firearms or shotgun certificate
• Residence permit issued by the Home Office to EEA nationals on sight of own country passport
• National identity card bearing a photograph of the applicant

Approved certifiers

The person who certifies the copy of your original identification must hold a position of responsibility, such as those described in the list below.

The person certifying your documents must also:

• Print their name, sign and date the copy document and state in writing ‘I certify this to be a true copy of the original document, which I have seen’
• Confirm their position (in line with acceptable certifiers list below) and provide a contact telephone number or email address where they can be contacted
• Where a document has a photograph, the certifier must confirm in writing ‘I certify that this is a true likeness of (your name)’

If available, they should stamp the copy with an official company stamp.

You can send your ID in the post to Wealthify, Tec Marina, Terra Nova Way, Penarth, CF64 1SA.

It’s up to you. You should not send any original ID to us, as we cannot take any responsibility for it being returned safely to you, this makes it less necessary to use registered post, however you can if you wish.

No, we don’t run a formal credit check. We use the credit reference agencies to verify your details and this leaves a footprint on your profile, but it doesn’t affect your credit rating in the same way as a credit check.

Our aim is to provide you with an excellent service at all times. If you are unhappy with our service and wish to make a complaint, you can contact us via our website, call us on 0800 802 1800, or write to us at: Wealthify, Tec Marina, Terra Nova Way, Penarth, CF64 1SA.

We will acknowledge your complaint within five working days, then investigate the circumstances and report the results back to you in due course.

If you feel that we are not dealing with your complaint satisfactorily, you can refer your complaint to the Financial Ombudsman Service. Their address is Exchange Tower, London E14 9SR.

Our complaints policy is here.

Our Terms and Conditions are available to download and read. You will be asked to read and accept them when you sign up, and you can find a link to them from the footer of our website. 

You can find all of Winterflood Securities Limited policies by clicking on the links below:

Privacy Policy

Conflicts of Interest Policy

Complaints Policy

Best Execution Policy

New legislation called MIFID II is coming into effect on 3 January 2018. As a result, we require you to advise us of your nationality. If you are a non-UK national or have multiple nationality you will need to provide your National Client Identifier (NCI).

It's an EU regulation that attempts to harmonise investment services across its member states.

If you do not provide your nationality details, we will not be able to buy and sell exchange-traded funds (ETFs) on your behalf, and this could impact on the performance of your Wealthify Investment Plan.

The new rules require us to share your name, date of birth, nationality and National Client Identifier (NCI) with the Financial Conduct Authority (FCA) for every ETF trade we place on your behalf.